Need a hand?
Email us and include your Player ID.
support@bearcavestudios.comYour Player ID is at the bottom of Profile in the game. Tap it to copy.
Common questions
My connection dropped in a match
Open the game and tap Rejoin Match on the menu. A computer plays your hero until you're back.
The game says I'm on a different version
Update the game. Everyone in a match needs the same version.
I bought gold and it hasn't arrived
Close and reopen the game. If it's still missing, email us with your Player ID and your App Store receipt.
I'd like a refund
Apple handles App Store payments. Ask at reportaproblem.apple.com.
I got a new phone
For now your account stays on the phone you play on, so it can't move to a new one yet, and deleting the game can lose it.
Which phones can play?
iPhone XR or newer.
How do I delete my account?
In the game, open Profile and tap Delete account at the bottom. If you no longer have the game, email support@bearcavestudios.com.